FAQ

Please feel free to take a look at our FAQs first – you will often find answers to typical questions about our IT services there.

Use the search function for a quick, targeted search or navigate through the various topics.

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Support tips

We would like to help you as quickly as possible. To enable us to do so, please note the following points when submitting your support request:

  1. Information
    • Location: Provide the direct link to the page/course.
    • Error message: Write down the exact wording. Screenshots are helpful.
  2. Problem description
    • Sequence: Describe your steps.
    • Expectation: What should happen?
    • Result: What happened?
  3. For technical problems
    • Browser: Which browser are you using?
    • Device: Which device are you using?

A complete request enables efficient processing and speeds up the solution finding process.

Required